Once the screening starts, the file will be assigned to a screener who will contact the candidate and advise them of any documentation required.
Please inform your candidates that cooperation with our screening team will ensure their screening is completed quickly and efficiently, preventing any delays in starting their employment.
If a previous education provider does not respond to our reference requests or the institute no longer exists, we will require the candidate to provide documentation to cover the education period instead, particularly if their screening type includes a highest level of education check.
A lot of high schools, colleges and universities prefer to only give references to the student directly. If they have been in education within the time frame of your screening (usually the last 5 years), it may be quickest if the candidate contacts them directly for a reference.
If it is not possible to obtain a reference, some documents we can accept instead are as follows:
- Enrolment Letters or Confirmation of Acceptance for Studies Letters (aka CAS letters)
- Certificates verifying course completion such as A Level certificates or Diplomas
- Emails or letters from the school to the candidate confirming enrolment, continued studies and/or graduation
Please note: We will need documentation to cover the start AND end date of their education period. A letter confirming enrolment is not sufficient to show they are still enrolled or that they completed the course.