To raise a support ticket, please visit our client support area and click on "Email Support" in the bottom right corner.
From there you can use the search function to find articles and guides related to your query. Using precise keywords such as "Withdraw a Screening" or "Account Blocked" will ensure you find the correct article.
If there are no articles relating to your query or you still need help, you can email our support team directly or click "Send Support Ticket" and fill in the form (shown below).
Please Note: In order to answer your query efficiently, please include as much detail as possible. Providing the applicant's full name and the project (i.e. the screening type) will help us find the candidate quickly and prevent any confusion.
This is NOT a live chat feature. Your query will come through to us as an email, and our replies will also be in the form of an email.
You can raise a support ticket if you wish to:
- Delete an application form that you have already sent out
- Withdraw a screening already in progress
- The candidate requires the application link to be sent to them again (it is particularly important to include the candidate's name, email address and screening type with these requests)
- If you want clarification on a particular screening. Please only raise a support ticket for this issue if you have already checked the screening on your client dashboard and the notes don't make sense to you.
We endeavour to respond to support tickets as quickly as possible, however some cases may require further investigation in order to answer your query accurately. We appreciate your patience in these situations.